Pre-Departure ART- 2 Pax (Home Based)
Pre-Departure ART- 2 Pax (Home Based)
Service Overview
Complete your ART test in the comfort of your home for you and your family. Results known in 15 minutes, approved by MOH. (Results Notarised and sent to you by email in 2 hours.) Your ART appointment is only confirmed after a clinic assistant contacts you within 2 working days from the booking date.
Service Description


  • Please note that ART results are valid only for 24 hours (or according to your country of travel’s stated testing window). Please check and ensure that your testing window and time of result made available to you, will be within permissible limits for your flight.
  • Please note that results can be known within 15 minutes. However, it can take up to 2 hours for the results to be notarised, and for the report to be sent to you via email. If you do not receive it, please check your spam/junk folder before contacting us. 

In order to be eligible for the Family Bundle, all travellers must be: 

  • Residing under the same address 
  • Share the same Destination, Depature Date & Time, Flight Number 
  • Have their pre departure swabs done on the same Date, Time & Location

Booking is not confirmed upon payment at Marketplace. DA will contact the customer within 2 working days from the booking date. If you have not received any confirmation after 2 working days, do contact us at +65 31584622 or email 

After your appointment has been confirmed, you will not be able to reschedule or cancel the appointment and there will be no refunds. If you would like to change your appointment, before a confirmation has been made, you can contact us at +65 3158 4622. Our cancellation policy is listed at the bottom of the page.

NOTE: All partial refunds would incur an administrative fee of $30. For example, if a partial refund of an order valued at $128 is approved, only $98 will be refunded to the card used for the booking. Discount codes(if used for the booking) cannot offset the monetary value for the refund. 

For Predeparture ART Test, Please check and confirm your testing window and time of result made available to you, will be in permissible limits for flight.


If you urgently require a Test, please contact your nearest DA Clinic.

Operating Hours:

  • Mondays to Fridays, 9am to 6pm
  • Saturdays, 9am to 1pm

Please note that your booking is not confirmed upon making payment online. Confirmation of your booking will only be made after a Doctor Anywhere Medical Service Coordinator has contacted you to verify your details and confirm the date and time of your appointment.

  • If you do not receive a confirmation within 2 working days after making your booking, please contact us to verify the status of your booking: Call +65 6432 8390, or email

Documents you are required to bring for your appointment:

  1. Identity card
  2. Child’s Health Booklet (if applicable) 

Rescheduling or cancelling your appointment

If you would like to reschedule your booking before we contact you to confirm your appointment, please call our team at +65 6432 8390.

For confirmed appointments (after a Doctor Anywhere Medical Service Coordinator has contacted you):

  • For appointment rescheduling less than 2 working days before the confirmed appointment date, an administrative fee of $55 nett will be charged. You may reschedule your appointment up to a maximum of 2 times.
  • Generally, cancellations are not allowed once payment has been made. Any requests for cancellations will be reviewed on a case-by-case basis and shall be at the sole discretion of Doctor Anywhere and will only be allowed in limited circumstances.

Click here to view our full Refund & Cancellation policy: 

For group and family bookings

Please note that group or family bookings will only be processed if all customers to be served:

  • Are included in the single booking
  • Reside in or are located at the same address
  • Will receive the health service on the same date and time, and in a single location 
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